General Shipping Information
Balanex Media Group offers merchandise and other products through the official Jhonny Nortè website. Some products may be produced, packaged, or shipped by third-party fulfillment partners on our behalf.
Processing and fulfillment times vary by product, availability, production method, destination, and fulfillment location. Any processing or delivery estimate displayed on a product page, during checkout, in an order confirmation, or in a shipping confirmation is an estimate unless we expressly state that a date is guaranteed.
Orders may experience delays because of high demand, production schedules, carrier delays, weather, natural disasters, labor disruptions, customs processing, government actions, emergencies, supply interruptions, or other circumstances outside our reasonable control.
Made-to-Order and Print-on-Demand Products
Certain Jhonny Nortè merchandise may be made specifically after an order is placed. Production begins separately from carrier transit time.
Because production can begin shortly after an order is submitted, requests to cancel an order, change an item, change a size or color, or modify the shipping address are not guaranteed once fulfillment has begun.
Submitting a request does not mean the requested change has been completed. A change is effective only if Balanex Media Group confirms that it was successfully made.
Tracking
When tracking information is available, it will generally be sent to the email address or contact method associated with the order.
Tracking information may take time to become active after a shipping label is created. A carrier status showing "label created," "pre-shipment," or similar wording does not necessarily mean the carrier has physically received or scanned the package.
Carrier tracking information is provided by the carrier and may contain delays, estimated dates, or early delivery scans outside our control.
Multiple Packages and Split Shipments
Items in the same order may be produced or fulfilled at different locations. As a result, an order may arrive in more than one package and on different dates.
Separate tracking numbers may be issued for different portions of an order. International customers may incur customs, duties, taxes, brokerage fees, or similar charges separately for each international shipment.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Balanex Media Group is not responsible for losses, delays, failed delivery, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer, except to the extent required by law.
If an address problem is discovered before production or shipment, we will make a reasonable effort to assist, but address changes are not guaranteed.
If a package is returned, lost, or otherwise becomes undeliverable because of customer-provided address information, the customer may be responsible for additional production, shipping, handling, or reshipment costs.
Lost Packages
Customers should review carrier tracking and contact the carrier when appropriate if a shipment appears delayed, missing, or incorrectly marked as delivered.
We may ask the customer to:
- confirm the shipping address;
- check the delivery area, mailbox, parcel locker, building office, household members, or neighbors;
- contact the local carrier or postal office;
- allow a reasonable carrier investigation period; and
- provide information reasonably necessary to investigate the shipment.
Claims concerning a missing shipment should be submitted through https://jhonnynorte.com/pages/contact as soon as reasonably possible and no later than 30 days after the estimated delivery date, unless a longer period is required by applicable law.
A refund or reshipment is not guaranteed when tracking confirms delivery to the address supplied by the customer. We may investigate the circumstances and determine the appropriate resolution, subject to applicable law.
International Shipping
International availability varies by product and destination. Some merchandise may not be available in every country or region because of carrier limitations, licensing restrictions, product restrictions, local law, sanctions, embargoes, or other legal requirements.
Customers are responsible for confirming that products ordered may lawfully be imported into their destination.
Balanex Media Group may cancel or restrict an order when fulfilling or shipping the order would violate applicable law, sanctions, carrier restrictions, or other legal requirements.
Customs, Duties & Import Taxes
Unless the checkout expressly states otherwise, international orders are shipped on the basis that the recipient is responsible for customs duties, import taxes, tariffs, brokerage fees, disbursement fees, handling charges, and other destination-country charges.
These charges are not controlled by Balanex Media Group and may be assessed by customs authorities, tax authorities, postal services, fulfillment providers, or carriers.
Balanex Media Group does not guarantee the amount of any customs, tax, tariff, brokerage, or import charge.
If a customer refuses to pay applicable destination charges, the shipment may be refused, held, abandoned, destroyed, or returned. A refusal to pay customs or import charges does not automatically entitle the customer to a full refund.