Return Window
Eligible physical merchandise may be returned within 30 days after delivery, subject to the conditions and exclusions stated in this policy and any product-specific terms disclosed before purchase.
A return must be authorized before merchandise is sent back. Customers should not mail merchandise to an address appearing on the original shipping package unless specifically instructed to do so.
To request a return, use https://jhonnynorte.com/pages/contact and include the order number and reason for the request.
Condition of Returned Merchandise
Unless an item is defective, damaged, or incorrect when delivered, merchandise must be:
- unworn;
- unwashed;
- unused;
- unaltered;
- free of odors, stains, pet hair, or other signs of use;
- accompanied by original tags where applicable; and
- returned in original or substantially intact product packaging where reasonably possible.
Balanex Media Group may decline a return or reduce a refund when an item is returned in a condition materially different from the condition in which it was delivered, subject to applicable law.
Change of Mind, Fit, Size or Color
When an otherwise eligible return is requested because of preference, fit, size, color, or change of mind, the customer is responsible for return shipping unless Balanex Media Group expressly agrees otherwise.
Original shipping charges are generally non-refundable for preference-based returns, except where required by law.
Some made-to-order, personalized, limited, specialty, clearance, final-sale, or other identified products may not be eligible for preference-based returns. Any such restriction should be disclosed on the product page or before purchase.
Exchanges
Direct exchanges are not guaranteed. When an exchange is not available, the customer may be required to complete an eligible return and place a new order for the preferred item.
Availability and pricing of replacement merchandise are not guaranteed while a return is being processed.
Damaged, Defective, Misprinted or Incorrect Merchandise
If an item arrives damaged, defective, materially misprinted, or different from what was ordered, contact us within 30 days after delivery.
We may require:
- the order number;
- a description of the problem;
- clear photographs or video showing the product and issue;
- photographs of product labels, tags, measurements, packaging, or shipping damage; and
- other information reasonably necessary to verify the claim.
When a verified issue was caused by Balanex Media Group, our fulfillment provider, the manufacturer, or the carrier, we may provide an appropriate remedy such as a replacement, reprint, refund, or other resolution.
Normal characteristics of a manufacturing, printing, embroidery, or garment-production process are not necessarily defects. Minor variations in placement, color, texture, stitching, dimensions, or appearance may occur within customary manufacturing tolerances.
Refunds
Approved refunds are generally issued to the original payment method. Financial institutions and payment providers control the time required for a completed refund to appear on the customer's account.
Unless required by law or stated otherwise:
- original shipping charges are not refunded for preference-based returns;
- return shipping is not refunded for preference-based returns;
- expedited or upgraded shipping charges are not refundable merely because a customer returns an otherwise correct item; and
- nonrecoverable customs, brokerage, carrier, handling, or fulfillment charges may be deducted where legally permitted.
Final Sale
Items clearly identified as Final Sale before purchase are not eligible for preference-based return or exchange, except when defective, damaged, incorrect, or where applicable law requires a remedy.
Potential final-sale categories may include limited-edition merchandise, clearance items, personalized merchandise, opened physical media, digital products, gift cards, or other categories specifically identified before purchase.