Order Confirmation
Customers are responsible for reviewing order confirmation details promptly after purchase. If an order confirmation is not received, customers should check spam or junk folders and verify the email address used at checkout before contacting support.
Order Changes
Requests to change an order should be submitted as soon as possible. Changes may include:
- shipping address;
- size;
- color;
- product variant;
- quantity;
- shipping method; or
- cancellation.
No order change is guaranteed. Once an order has entered production, fulfillment, packing, or shipping, some or all changes may be impossible.
Cancellations
Cancellation requests must be submitted as quickly as possible. An order is not canceled until Balanex Media Group confirms cancellation.
Made-to-order and print-on-demand products may enter production shortly after purchase. Once production begins, cancellation may no longer be available.
If cancellation is not possible, any later return is subject to the applicable return policy.
Duplicate Orders
Customers should contact us promptly if they believe an accidental duplicate order was submitted. We will make a reasonable effort to stop a duplicate order before production or fulfillment begins, but cancellation is not guaranteed.
Order Limits
Balanex Media Group may impose quantity limits, household limits, geographic limits, or other purchase restrictions on limited, promotional, collectible, signed, presale, or high-demand products. Orders that appear to circumvent purchase limits may be canceled.
Fraud, Abuse and Suspicious Transactions
Balanex Media Group may review, hold, cancel, or refuse orders when reasonably necessary to address suspected fraud, unauthorized payment activity, reseller abuse, automated purchasing, policy circumvention, chargeback abuse, threats, unlawful activity, or other misuse of the store.
We may request reasonable verification before fulfilling an order. Nothing in this provision permits discrimination prohibited by law.
Chargebacks and Payment Disputes
Customers should contact us first when they believe an order or refund issue can be resolved directly.
If a chargeback or payment dispute is filed, Balanex Media Group may provide the payment processor, card network, bank, platform, or other dispute administrator with relevant order records, tracking information, communications, refund records, policy disclosures, fraud-screening results, and other information reasonably necessary to respond to the dispute.
Filing a chargeback does not expand the customer's substantive rights beyond applicable law and card-network or payment-provider rules.